Delivery and returns
Delivery and returns
These terms are confirmed in writing for every order before it is accepted. Where a figure is not published here, it is because it has not been verified for general use.
- Retail delivery regions
- Confirmed against your address before an order is accepted. We do not publish a blanket UAE-wide claim we have not verified.
- Bulk delivery regions
- Reviewed per requirement, based on volume, site access and location.
- Processing time
- Confirmed in writing with your quotation.
- Dispatch time
- Confirmed in writing with your quotation.
- Delivery estimate
- Given per order once the supply position and destination are known. No standard estimate is published.
- Delivery charges
- Quoted before order acceptance, based on order size, weight and destination.
- Free delivery threshold
- No free-delivery threshold is currently published.
- Remote or restricted areas
- Additional conditions may apply and are stated in your quotation before acceptance.
- Assembly or installation
- Confirmed per item and site on request. Not assumed to be included.
- Failed delivery
- If a delivery cannot be completed, we contact you to arrange redelivery. Any additional cost is agreed with you first.
- Order cancellation
- Cancellation terms are set out in the quotation you accept, and depend on whether the order has been dispatched.
- Return request period
- Stated in the quotation for the specific items supplied.
- Return condition
- Items must be unused and in their original packaging unless the item is faulty. Exact conditions are stated per order.
- Excluded items
- Hygiene-sensitive and made-to-order items may be excluded. Exclusions are stated before you accept a quotation.
- Return shipping responsibility
- Stated per order. Where an item is faulty or incorrectly supplied, we arrange collection.
- Refund processing target
- Confirmed once a returned item has been inspected. No target is published in advance.
- Warranty claims
- Warranty applies only where the supplier of the specific item provides one, and it is stated item by item in your quotation. Claims are raised with us by email and we handle them with the supplier.
Questions about a delivery or a return: sales@taqatfitnessgear.com. See also the delivery policy and returns and refunds policy.