Legal
Returns & Refund Policy
Return terms are confirmed in writing for each order before it is accepted. This page explains how that works.
Scope
This policy applies to equipment supplied by TAQAT ALRIYADA SPORT EQUIPMENT TRADING L.L.C following an accepted written quotation. No purchase can be made through this website, so returns always relate to an order confirmed by quotation.
Return request timing
The period in which a return can be requested is stated on the quotation for the specific items supplied, and is confirmed before you accept that quotation. We do not publish a single site-wide return window.
Condition of returned items
Unless an item is faulty or was supplied incorrectly, returned items must be unused, complete and in their original packaging. The exact condition requirement for your items is stated on the quotation.
Items that may be excluded
Hygiene-sensitive items, made-to-order items and custom-printed items may be excluded from return. Any exclusion applying to your order is stated before you accept the quotation.
Faulty or incorrectly supplied items
If an item arrives damaged, faulty or different from what was quoted, contact us with your order reference and photographs. Where the fault is confirmed, we arrange collection or replacement at no cost to you.
Return shipping
Responsibility for return shipping is stated per order. Where an item is faulty or incorrectly supplied, we arrange and pay for collection.
Refund method and timing
Refunds are issued to the original payment method or against the original invoice once the returned item has been received and inspected. We confirm the timescale at that point rather than publishing a general target we have not verified.
Cancellations
Cancellation terms depend on whether the order has been dispatched or produced to order, and are set out on the quotation you accept.
Warranty claims
Warranty applies only where the supplier of the specific item provides one. Where it applies, the warranty provider and period are stated item by item on your quotation. Raise a claim by email with your order reference and we handle it with the supplier.
How to start a return
Email sales@taqatfitnessgear.com with your order reference, the items concerned and the reason. See also Delivery & Returns and our Terms & Conditions.